FAQ

How long does Hand Drawn Portraits take?

Our average delivery times for DIGITAL ART is currently 2-4 Days via Email. 

Revisions take longer! If you request a revision it can add a few days to your processing time.

Processing & shipping canvas prints once your order is approved will only take an additional 3-5 days. 

Total Time: Art 2-4 Days | Print & Shipping 3-5 Days | 5-9 Days Total

Keep in mind you’ll have your digital art via email a lot sooner. If you ask for a revision, it will delay this entire process by a few days. Our team of artists work as fast as they can.

• Please note that processing and shipping times CAN vary during busy seasonal periods (1-3 weeks before holidays)

Thank you for your patience, and for trusting us to Animefy yourself and your loved ones!

How long does Build Your Own Cards take?

• For Build Your Own - Order processing takes 1-2 days and shipping takes another 5-7 business days for final delivery. 

ATTENTION: To ensure the efficient and timely delivery of your order, we want to clarify that we do not offer or send artwork previews or proofs for any of our Build Your Own Card products. The preview you see when placing your order before adding to cart will be printed exactly as it appears.

*PLEASE NOTE: Shipping may be impacted by carrier delays.

HAND DRAWN PORTRAIT APPROVAL:

24 HOURS TO APPROVE ARTWORK. It will take us 2-4 days to create your digital artwork. Once complete, we will email you the artwork. You will have the option to request changes or you can APPROVE right away. ANY CHANGE REQUESTS HAVE TO BE MADE WITHIN 24 HOURS otherwise your order will be auto approved by our system.

IMPORTANT:Requesting changes does put your art in the back of the line, so fulfillment does take longer.

Additional charges will apply for revision request after the 24 hour approval time frame, if your canvas was shipped we can provide a reprint of the approved revised artwork at a 40% discount. Shipping takes another 7-12 business days on average. 

*PLEASE NOTE: Shipping may be impacted by carrier delays.

What is SKIP THE LINE?

Skipping the line means that you will be in the front of the queue to get your artwork drawn. You are guaranteed to receive your digital artwork within 1-2 days so that you can approve it or request revisions. Please note this is for DIGITAL only, physical product shipping and delivery will still vary based on revisions, and regular shipping timeframes.

What is Shipping Insurance?

 This is an additional option that is offered at an additional cost which varies between $3.99-$7.99. 

      What is covered:

• Lost in Transit: Due to carrier delays we consider lost in transit after 12 business days of no tracking update on the Website.
• Delivered, Not Received: This is in the ase your order shows it was; however, you did not receive it. (We ONLY approve this coverage after opening an investigation with the carrier and results in the carriers fault ex: delivered to the wrong address)
• Damaged: Damages due to shipping handling

I do not like my drawing and want to make changes?

We offer 2 free revisions, satisfying the customer is of utmost importance but there ARE limits to what will be altered at the customers request.  Any changes (such as Pose, Outfit, Background, etc.) that were not included in the original order notes will result in additional charges.

*We highly suggest to provide ALL / ANY specific details you would like included in your artwork,

How is the portrait sent?

Your portrait will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. If you purchased the Canvas print, then you will also receive the canvas via FedEx/USPS in the mail!

What can I have as my custom background?

Whatever you want! You just let us know your idea and we will make it happen.

Do pets count as a person? Does an extra character count as a person?

Unfortunately, yes! Extra characters are considered as an additional person. If you'd like the character to be completing an action, it will be the same price that you originally paid for one person. 

Can I do whatever I want with my portrait?

Yes, absolutely! Unlike some, we put no restrictions on your portrait. It’s yours to do whatever you want with!

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us. 

What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

Quality reference photos matter and make a huge difference in the end product of portraits. It also helps to have multiple reference photos for the best capture.

We highly recommend providing images with the best quality, well lit and without significant obstruction such as graininess or blurred images. If the supplied photos do not meet these qualifications, understand that it may heavily impact the success of the artwork as far as recognizability and realism. 

I NEED TO GET ANIMEFY'D FOR OVER 7 PEOPLE. WHAT CAN I DO?

Please send us an email at info@animefyme.com with the subject title CUSTOM BULK ORDER and we'll send you a custom invoice with lower pricing and bulk discounts.